Return Policy

EXCHANGES AND RETURNS

At Kaki Lilas, your satisfaction and trust are very important to us. We want every purchase to be a wonderful experience, from the moment you choose your items until they arrive at your home. 🤍

If, for any reason, an item does not meet your expectations, please do not hesitate to contact us. We will take the time to assist you with care, making the process as simple and pleasant as possible.

🔄 Exchanges

We accept exchanges within 14 days of receiving your order.

If you wish to exchange an item, simply write to us. We will explain the steps to follow and do our best to assist you promptly.

💳 Refunds

Refund requests are accepted within 30 days of receiving your order.

Once the item has been returned, we will inspect it to ensure that it meets the return conditions.

Once the return is accepted, the refund will be issued to the original payment method.

✔️ Return conditions

For us to accept an exchange or refund, the item must simply be:

• new and unworn;
• unwashed;
• still fitted with its original tags;
• returned in its original condition
  
• with proof of purchase

These conditions allow us to ensure that every returned item retains its full quality.

🚫 Non-returnable items

For hygiene reasons and to protect all our little customers, certain items are considered final sale and unfortunately cannot be exchanged or refunded:

• pacifiers;
• pacifier clips;
• teething boards;
• hygiene items.

We invite you to write to us before making your purchase if you have any questions about any of these items. We will be happy to help.

🏷 Sale items

Items with a discount of 20% or less can be exchanged or refunded according to the usual conditions.

Items with a discount of more than 20% are considered final sale and cannot be exchanged or refunded.

We state this condition so that you can shop with full transparency and confidence.

📦 Free returns

We want to make the process as simple as possible.

For any eligible return request, Kaki Lilas covers the return shipping costs. 🤍

A prepaid return label will be sent to you so that you can easily return your item without having to pay the return shipping costs.

📩 How to make a return?

It's nothing complicated: simply contact us by email or call us.

We will take the time to respond, explain the different steps, and send you the necessary instructions for your return or exchange.

📧 infokakililas@gmail.com

🤍 Your satisfaction matters to us

Behind every Kaki Lilas order is the desire to offer you a pleasant, personal, and thoughtful experience.

If you have a question about a product, an order, an exchange, or a refund, never hesitate to contact us.

Your trust is valuable, and we will always do our best to assist you with attentiveness, care, and professionalism. 🤍

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