Delivery Policy

SHIPPING

At Kaki Lilas, every order is prepared with care and attention to offer you a simple, pleasant, and hassle-free shopping experience. 🤍

We know how important it is to receive your purchases with complete confidence. That is why we prioritize reliable shipping methods and reputable carriers so that your order arrives in the best possible condition.

Your satisfaction and confidence are very important to us. We place great importance on transparency, quality of service, and the care given to each of your orders.

📦 Shipping fees

We currently ship anywhere in Canada. Shipping fees vary depending on the province and the order amount.

Quebec

• $11.99 for orders under $100
• Free shipping on purchases of $100 or more
•Order preparation and shipping

Orders are prepared (please allow two days for preparation) and handed over to the carrier within 3 to 5 business days after they are received. Weekends and holidays are not included in this timeframe.

Ontario

• $16.99 for orders under $150
• Free shipping on purchases of $150 or more
•Order preparation and shipping

Orders are prepared (please allow two days for preparation) and handed over to the carrier within 3 to 8 business days after they are received. Weekends and holidays are not included in this timeframe.

Other Canadian provinces

• $19.99 for orders under $150
• Free shipping on purchases of $150 or more
•Order preparation and shipping

Orders are prepared (please allow two days for preparation) and handed over to the carrier within 3 to 8 business days after they are received. Weekends and holidays are not included in this timeframe. In some cases, additional shipping fees may apply.

Timeframes are provided as estimates and may vary depending on the destination, carrier, and busier periods. By providing an email address when placing your order, you will be able to track the delivery of your package.

Littlelullco product delivery

Littlelullco products are only available for delivery in Quebec. They are prepared and shipped directly by our partner Littlelullco.

Shipping fees

• $5 for a Littlelullco product purchase under $45.
• $15 for a Littlelullco product purchase of $45 or more.

If your order also includes Kaki Lilas products, they will be shipped separately. The shipping fees specific to each store will apply.

Kaki Lilas free shipping offers do not apply to Littlelullco products.

Personalized products

For personalized items, please check the spelling of the first name before confirming your order. Your order will be sent to Littlelullco for preparation.

Preparation and delivery times may vary, especially for personalized items. If you have any questions about your order, please contact Kaki Lilas.

🚚 Reliable delivery

Depending on your region and the dimensions of your package, your order will be entrusted to one of our delivery partners:

GLS, Nationex, FedEx, Purolator, or another reputable carrier.

We carefully choose the option we consider to be the fastest and most reliable to deliver your order to you.

⏱ Preparation and delivery times

Preparation of your order

Each order is carefully prepared before shipping.

Shipping times

Quebec and surrounding areas: generally 3 to 5 business days
Ontario and other provinces: generally 5 to 8 business days

Timeframes are calculated in business days and exclude weekends and holidays.

Although we choose reliable carriers, some delays beyond our control may exceptionally occur during transit. If you have any concerns about your order, please do not hesitate to contact us. We will always do our best to assist you.

🇨🇦 Delivery anywhere in Canada

Kaki Lilas currently ships anywhere in Canada, so that families from coast to coast can discover our baby and children's clothing and accessories.

💕 We are here for you

Have a question about your order, delivery, or an item before placing your order?

Do not hesitate to write to us. We are always happy to provide information and assist you.

Your confidence is very important to us, and we are committed to handling each order with care, professionalism, and attention, to offer you a pleasant experience at Kaki Lilas. 🤍

📧 infokakililas@gmail.com